Terms of Service

1. The service

SecVault provides end-to-end encrypted cloud file storage, note storage, and sharing. Encryption and decryption happen on your device.

2. Your account

You must be at least 18 years old. You are responsible for the accuracy of the email address you register and for everything done through your account. One person, one account.

3. Your keys, and what that means

Your encryption keys are derived from your password on your own device. We never receive them. Consequences you must accept before signing up:

• If you lose your password and your recovery kit, your data is permanently unrecoverable. Not by you, not by us, not by a court order.
• We cannot reset your password for you in a way that restores access to already-encrypted data.
• We cannot inspect, preview, scan, or moderate the contents of your files.

Store your recovery kit somewhere safe and separate from your password.

4. Storage allowance and over-quota behaviour

Each plan carries a storage allowance and a limit of 500 notes. If your usage exceeds your allowance, your account becomes read-only: you can read, download, share, and delete, but not upload. We do not delete your files to reclaim space.

5. Acceptable use

You may not use SecVault to store or share material that is unlawful under Indian law, to infringe intellectual property, to distribute malware, to send unsolicited bulk messages, or to attack our infrastructure or other users. Because we cannot read your files, enforcement is complaint-driven: report abuse of a share link to abuse@rakshachakra.com and we will disable the link.

6. Fees, billing, and taxes

Paid plans are billed in Indian Rupees at the prices shown on our pricing page, in advance, monthly or annually. Prices shown are final. Rakshachakra Private Limited is not yet registered for GST and does not charge it. When our registration takes effect, we will update this page and notify you before any tax is applied.

Payment is collected by Razorpay. Recurring UPI AutoPay mandates carry a pre-debit notification from your bank as required by the Reserve Bank of India.

7. Cancellation and refunds

See our Cancellation & Refund Policy. In particular, note that cancelling your subscription does not by itself remove a UPI AutoPay mandate from your UPI app, and that you should revoke it there as well.

8. Availability

We aim for continuous availability but do not guarantee uninterrupted service. We may perform maintenance, and we may change or discontinue features. We will give reasonable notice of any change that materially reduces what you have paid for.

9. Suspension and termination

We may suspend or close an account that breaches section 5, that is used fraudulently, or where payment fails after reasonable retries. Where lawful and practical we will give notice and an opportunity to export your data. You may close your account at any time.

10. Limitation of liability

To the maximum extent permitted by law, our total liability to you for any claim arising from these terms or your use of SecVault is limited to the amount you paid us in the twelve months before the claim arose. We are not liable for loss of data caused by your loss of your password or recovery kit, nor for indirect or consequential loss. Nothing here limits liability that cannot be limited under Indian law.

11. Changes to these terms

We will post changes on this page and update the date below. Material changes will be notified by email at least 14 days before they take effect.

12. Governing law and jurisdiction

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the competent courts having jurisdiction over our registered office in Telangana.

13. Grievance redressal

Grievance Officer: Mallipudi Deemanth, Grievance Officer, Rakshachakra Private Limited
support@rakshachakra.com · +91 94409 38659

Complaints acknowledged within 48 hours and resolved within one month, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.